Frequently Asked Questions

VASII products are crafted with premium natural ingredients sourced from around the world. We prioritize quality, sustainability, and authenticity in every formulation. Our products are designed to provide a luxury wellness experience that transforms daily rituals into moments of calm and beauty.

Yes, all VASII products are cruelty-free. We never test on animals and work with suppliers who share our commitment to ethical practices. Our formulations are designed to be both effective and kind to our planet and its inhabitants.

We offer shipping throughout Colombia. Orders are typically processed within 1-2 business days and delivered within 3-5 business days depending on your location. Free shipping is available on orders over a certain amount. For international shipping inquiries, please contact our customer service team.

We want you to be completely satisfied with your purchase. Unopened products can be returned within 30 days of purchase for a full refund or exchange. Please contact our customer service team to initiate a return. Due to the nature of our products, we cannot accept returns on opened items for hygiene reasons.

Many of our products are formulated with gentle, natural ingredients suitable for sensitive skin. However, we always recommend patch testing new products before full application. If you have specific skin concerns or allergies, please review the ingredient list on each product or consult with our customer service team for personalized recommendations.

Yes, we offer complimentary gift wrapping on all orders. During checkout, you can select the gift wrapping option and add a personalized message. Our gift sets also come beautifully packaged, making them perfect for special occasions.

To maintain product quality, store your VASII products in a cool, dry place away from direct sunlight. Keep lids tightly closed when not in use. For products with natural ingredients, we recommend using them within the recommended timeframe indicated on the packaging.

Yes, we have a physical location in Santa Fe de Bogotá, Colombia. Visit us to experience our products in person and receive personalized recommendations from our wellness consultants. Our store hours are Monday to Saturday, 10 AM to 8 PM. Check our Locations page for more details.

Absolutely! Once your order ships, you will receive a confirmation email with a tracking number. You can use this number to track your package's journey. If you have any questions about your order status, our customer service team is always happy to help.

You can reach our customer service team through WhatsApp at 305 8107538, via Instagram at @Vasiioficial, or by filling out the contact form on our website. Our team is available Monday to Saturday, 10 AM to 8 PM to assist you with any questions or concerns.